Refund policy

At The Aadya Collective, every saree is a piece of art, crafted by skilled artisans using traditional handloom techniques. Each weave is unique, and no two sarees are exactly alike.

We take great care in curating and delivering every saree. Given the exclusive and handcrafted nature of our collections, we have a strict No Return, No Refund and No Exchange Policy, subject to the exceptions mentioned below.

1. No Returns, Refunds or Exchanges

All purchases made at The Aadya Collective are considered final.

We do not accept returns, offer refunds or provide exchanges for reasons including change of mind, personal preference, colour preference or any other subjective reasons.

Each saree is unique and often one of a kind. We encourage customers to carefully review the product images and descriptions before placing an order.

2. Understanding Handloom Imperfections

Handloom sarees are handcrafted by artisans and carry the natural characteristics of the weaving process.

  • Minor weaving irregularities, slight variations in texture and small imperfections are inherent to handloom fabrics.

  • Slight colour variations may occur due to the handcrafted dyeing process, lighting conditions and differences in screen displays.

  • These variations are not considered defects. In fact, they are a true hallmark of authentic handloom craftsmanship and distinguish handwoven sarees from machine-produced fabrics.

We celebrate these natural variations as part of the beauty and individuality of every handloom saree.

3. Returns in Case of Genuine Manufacturing Defects

We take utmost care to quality-check every saree before dispatch.

However, in the rare event that you receive a saree with a visible weaving defect or a significant tear, we may consider a return under the following conditions:

  • A clear, uninterrupted video of the package unboxing must be recorded within 24 hours of delivery and sent to us at theaadyacollective@gmail.com.

  • The video must clearly show the sealed package being opened and the saree being inspected.

  • The video must visibly establish the reported defect or significant tear.

  • Any such concern must be brought to our attention promptly, along with the unboxing video.

Please note that minor weaving irregularities, loose threads or natural variations associated with handloom sarees will not qualify as defects.

All return requests will be reviewed individually. The Aadya Collective reserves the right to assess the claim and determine whether it qualifies for a return, subject to applicable consumer protection laws.

No exchange will be offered.

4. Orders with Fall, Pico or Tassel Customisation

Orders placed with additional customisation requests, including Fall, Pico or Tassel work, cannot be cancelled or exchanged once the order has been placed.

These are additional services undertaken specifically for your order.

5. Order Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order.

  • Cancellation requests received after 24 hours will not be entertained.

  • Once an order has been dispatched or is in transit, it cannot be cancelled.

  • Orders that have already undergone customisation, including Fall, Pico or Tassel work, cannot be cancelled.

6. Our Commitment

At The Aadya Collective, we are passionate about preserving the beauty of Indian handloom traditions and supporting the artisans behind every weave.

We request our customers to appreciate the individuality of handcrafted textiles and understand that slight variations are part of their authenticity.

For any queries or concerns regarding your order, please reach out to us through our official customer support channels or write to us on theaadyacollective@gmail.com

Thank you for supporting Indian handloom and the artisans who keep these beautiful traditions alive.

The Aadya Collective